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Adult Private Lessons
Who will be my teacher?
What is a monthly subscription?
Quick Start Guide: Online Private Lessons
How long is each lesson?
How will my teacher know my language level?
Do I need to commit a minimum number of months?
Can I roll over my monthly subscription hours to the next billing cycle?
What is a billing cycle?
What is the lesson schedule?
What is a prepaid package?
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General FAQs
Your Student Portal
How do I get in touch with Fluent City?
What is your refund and transfer policy?
Who are Fluent City teachers?
Are your courses accredited? Do you sponsor student visas?
Can I get a certificate of completion?
Zoom Resources
Do you offer payment plans?
Do group classes and private lessons have an age restriction?
How do gift cards and promo codes work?
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Kids & Teens
What information do we collect about children?
Will Fluent City share my child’s personal information?
What if the Mandarin Chinese group course I chose for my child isn’t a good fit?
What is NeuLingo Mandarin Chinese for Kids?
Where can I learn more about math lessons?
Do you offer group courses for kids in languages other than Mandarin?
What private lessons for kids do you offer?
How do I schedule different learners’ private lessons?
Can multiple learners share a private lesson package?
What if I want to reassign a private lesson package to another learner?
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Adult Group Courses
Online group course: where are the classes held?
What can I expect in a typical online group course?
What is the minimum number of students you require to run a course?
Online group course: how do I prepare for class?
Can I try out a group course session?
What happens if I have to miss a class/my first class?
What level should I take?
When should I to sign up for my courses? Is there a waitlist?
What happens when a course or a single session is cancelled by Fluent City?