Fluent City FAQs

• Who will be my teacher?
• What is a monthly subscription?
• Quick Start Guide: Online Private Lessons
• How long is each lesson?
• How will my teacher know my language level?
• Do I need to commit a minimum number of months?
• Can I roll over my monthly subscription hours to the next billing cycle?
• What is a billing cycle?
• What is the lesson schedule?
• What is a prepaid package?

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• Your Student Portal
• How do I get in touch with Fluent City?
• Who are Fluent City teachers?
• What is your refund and transfer policy?
• Are your courses accredited? Do you sponsor student visas?
• Can I get a certificate of completion?
• Zoom Resources
• Do you offer payment plans?
• Do group classes and private lessons have an age restriction?
• How do gift cards and promo codes work?

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• What information do we collect about children?
• Will Fluent City share my child’s personal information?
• What if the Mandarin Chinese group course I chose for my child isn’t a good fit?
• What is NeuLingo Mandarin Chinese for Kids?
• Where can I learn more about math lessons?
• Do you offer group courses for kids in languages other than Mandarin?
• What private lessons for kids do you offer?

• Online group course: where are the classes held?
• What can I expect in a typical online group course?
• What is the minimum number of students you require to run a course?
• Online group course: how do I prepare for class?
• Can I take a trial class?
• What happens if I have to miss a class/my first class?
• What level should I take?
• When should I to sign up for my courses? Is there a waitlist?
• What happens when a course or a single session is cancelled by Fluent City?