Got Questions? We've Got Answers!

• Are your teachers native speakers?
• Who will my teacher be?
• Can I apply to teach a class at Fluent City?
• How do I know which language level to choose?
• Where can I take a Fluent City class?
• How do I contact Fluent City?
• What is the difference between group, private and online classes?
• What is Fluent City?

• What happens if I miss a Group Course class?
• What can I expect in a typical group class?
• Do you have a payment plan?
• How many hours of studying will I have to do with this course?
• I can no longer make my group classes, can I get a refund?
• I have to miss a Group Course class, what do I do?
• What do I need to bring to my first Group Course class?
• Do I need to purchase additional books or materials for my Group Course?
• How many total hours of learning is a Group Course?
• What happens if I selected the wrong Group Course level?

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• Are Online Lessons live or recorded?
• What materials or textbooks do I need for my Online Lessons?
• What happens if I am unable to use all of the lessons in my subscription in one month due to scheduling constraints?
• How does an Online Lesson subscription work?
• How do I schedule my Online Lessons? How often do I meet with my teacher per week?
• Can I cancel my Online Lesson Subscription at anytime?
• Are Online Lessons one-on-one, or do you learn with a group of students?
• How do I use the video platform?
• How many months do I have to be subscribed to Online Lessons?
• Who can use appear.in? Which devices are supported?

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• What is your refund policy?
• Is your language school licensed by the Department of Education?
• I'm running late! Will my teacher wait for me?
• Do classes have an age restriction?
• Are your courses certificate programs eligible for FAFSA or financial aid?
• How do promo codes and referral codes work?
• What happens if my class is cancelled?
• What happens if an individual class is cancelled?
• How do gift cards work?

• Where are lessons held?
• What materials or textbooks do I need?
• Do you offer specific dialects?
• Can I pick the teacher I take Private Lessons with?
• How long is a Private Lesson?
• Age Requirement
• Do Private Lessons packages expire?
• Can I switch my Private Lesson Teacher?
• Can I cancel a lesson at anytime?
• What cities do you offer Private Lessons in?

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