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Fluent City Private lessons
Who will be my teacher?
What is a “monthly subscription”?
Quick Start Guide: Online Private Lessons
How will my teacher know my language level (student account)
How long is each lesson?
Do I need to commit a minimum number of months?
Can I roll over my monthly subscription hours to the next billing cycle?
What is a billing cycle?
What is a "package"?
For when can I schedule my lessons?
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General FAQs
Your student portal
Who are Fluent City Teachers?
What is your refund and transfer policy?
How do I get in touch with Fluent City?
Are your courses accredited? Do you sponsor student visas?
Can I get a certificate of completion?
Do you offer payment plans?
Zoom Resources
Do group classes and private lessons have an age restriction?
How do gift cards and promo codes work?
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Neulingo Support
What information do we collect about children?
Will Fluent City share my child’s personal information?
What if the Mandarin Chinese group course I chose for my child isn’t a good fit?
What is Mandarin Chinese for Kids?
Fluent City Group courses
Online group course: where are the classes held?
What can I expect in a typical Online Group Course?
What is the a minimum number of students you require to run a course?
Online group course: how do I prepare for class?
Can I take a trial class?
What happens if I have to miss a class/my first class?
What level should I take?
When should I to sign up for my courses? Is there a waitlist?
What happens when a course or a single session is cancelled by Fluent City?