What is your refund and transfer policy?
Cancellation and refund policy
Group class:You have until seven days prior to the start date of your class to make any cancellations. After that, refunds cannot be offered under any circumstance (unless the cancellation is made by Fluent City).
- One-time packages: Refunds can only be requested before the first lesson has been scheduled. Once a student has been introduced to their instructor and their first lesson is confirmed, a refund can no longer be processed.
- Monthly subscriptions: All sales for monthly subscriptions are final.
Transfers (level transfers):
If you’re in an incorrect level placement for a language class, we’ll make sure to get you into the right one! Email us at [email protected] before the second class of your course and we'll transfer you to the appropriate level.